Help, troubleshooting, and frequently asked questions
Need quick help? Check the FAQ below. If your issue isn't covered, contact us and we'll get back to you as soon as possible.
How do I unlock new worlds?
Complete levels and earn stars in the current world to unlock the next one. Each world requires a minimum number of stars from the previous world to unlock.
How do I defeat bosses?
Boss levels appear at the end of each world. Each boss has unique attack patterns — learn their movements and use power-ups strategically to defeat them.
What are Guardians?
Guardians are special companions that provide unique abilities during gameplay. You can unlock Guardians through the Guardian Bundle in-app purchase or by earning them through gameplay progression.
How does XP and leveling work?
You earn XP by completing levels, defeating bosses, and achieving high scores. XP contributes to your overall player level, which unlocks new features and appears on leaderboards.
What are the different game modes?
Snake Infinite Revolution features multiple modes including Classic, Timed, Decay, Portal, and Obstacle. Each mode has its own leaderboard and unique gameplay mechanics.
How do I restore my purchases?
Go to Settings within the game and tap Restore Purchases. This will restore all non-consumable purchases (Remove Ads, Skin Bundle, Guardian Bundle) linked to your Apple ID or Google account.
I purchased "Remove Ads" but still see ads
Try restoring your purchases from the Settings screen. If ads persist, make sure you're signed in with the same Apple ID or Google account used for the purchase. Restart the app after restoring.
How do I request a refund?
Refund requests must be submitted directly to Apple (iOS) or Google Play (Android) per their respective refund policies.
How do I connect to leaderboards?
On iOS, sign in to Game Center in your device's Settings. On Android, sign in to Google Play Games when prompted. Your scores will be submitted automatically after each game.
My scores aren't showing on the leaderboard
Ensure you have an active internet connection and are signed in to Game Center (iOS) or Google Play Games (Android). Scores are submitted at the end of each game session.
How do I sync my progress across devices?
On iOS, your progress syncs automatically via iCloud. Ensure iCloud is enabled for the app in Settings > Apple ID > iCloud. On Android, progress is backed up via Android Auto Backup to your Google account.
I lost my progress after reinstalling
On iOS, your data should restore automatically from iCloud. On Android, ensure Auto Backup is enabled in your Google account settings. If progress is not restored, it may have been deleted when the app was uninstalled with backups disabled.
The game is crashing or freezing
Try these steps: (1) Force close and reopen the app, (2) Restart your device, (3) Make sure you're running the latest version from the App Store or Google Play, (4) Free up device storage if running low.
Audio or music isn't playing
Check that your device is not on silent/vibrate mode. Verify that in-game sound and music settings are enabled in the Settings screen. Ensure no other apps are interfering with audio playback.
Haptic feedback isn't working
On Android, ensure vibration is enabled in the app's Settings screen and that your device supports haptic feedback. On iOS, check that System Haptics is enabled in your device settings.
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